TERMS & CONDITIONS
Detailed information on our provided services as well as our check out information and payment policy.
SHEESH MAHAL DESERT CAMP
TERMS AND CONDITIONS
Check-in / Check-out times: Check-in time at the camp is 3pm and check-out time is 11am. This can be clarified when bookings are made. Any extension to the checkout time either pre-arranged or as a late departure may be arranged with an extra charge.
Child Policy: Children up to 6 years can stay free in parent’s room when using existing bedding. Children 7 to 11 years old are charged at INR 2,000 per child per night. Children aged 12 years and older are charged at full extra person price.
Cancellation Policy: Cancellations are: non-refundable, non-transferable, non-adjustable.
Identity Record: It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The proof of identification accepted is Driving License, Voter ID Card and a Passport. Without valid ID the guest will not be allowed to check in. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
Payment Terms: please check the payment gateway terms and conditions.
Liability: Guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred. It is strongly recommended that each guest take the appropriate level of travel insurance for the duration of their stay. Sheesh Mahal Desert Camp will not be liable for any loss or injury to person or property at Sheesh Mahal Desert Camp, on a desert safari or other tour operated by Sheesh Mahal Desert Camp and during any transportation to and from the camp or any other activity operated by Sheesh Mahal Desert Camp.
Damage to Hotel Property: We reserve the right to charge guests the cost of rectifying damage. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card , or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Removal of Hotel Property: We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Inappropriate Behaviour: It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.
Lost / Damaged Property: Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the hotel.
Vehicles: All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hotel car park, the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed without the written consent of the hotel, the hotel reserves the right to remove the vehicle at the owners’ expense.
Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.